Learn to work with tension differently
This self-peaced online course gives you practical tools to help groups move from avoidance to awareness, from hidden resistance to active participation, and from surface-level agreement to decisions people can genuinely support.
When tension is ignored, it often returns as resistance, disengagement, repeated conversations, poor follow-through, and decisions that do not hold.
But when tension is approached with skill, it can become a doorway to deeper insight, clearer communication, and more trustworthy collaboration.
WHAT’S INCLUDED
6-module self-paced online course
Clear teaching videos with step-by-step guidance
Practical tools you can apply immediately
Interactive exercises to deepen your learning
Downloadable resources and reference guides
Quizzes to test your knowledge
A real-world scenario exercise to apply your learning
A certificate of completion
WHAT YOU’LL LEARN
Catch tension before it turns into conflict, absenteeism or attrition
Understand the patterns that keep teams stuck and discover how to interrupt them
Recognise early resistance and respond with curiosity
Interrupt unproductive signs in meetings that drain energy and slow performance
Acquire language that shifts “stuck” conversations and results in genuine accountability and commitment
Apply practical tools to keep teams aligned, accountable and committed
Create stronger decisions with genuine buy-in
WHO THIS COURSE IS FOR
Whether you lead teams, facilitate meetings, manage conflict, or work with people in any capacity, this course will help you respond to tension with more confidence, structure, and skill.
• Team Leaders
• Managers
• Consultants
• HR Professionals
• Facilitators
• Coaches
THE TOOLS
The Iceberg Model
Understand what is spoken openly and what is hidden beneath the surface, how it shapes group dynamics and why it matters
The Resistance Line
Recognise how unheard concerns escalate, become increasingly challenging and how to intervene early and effectively.
Edge Behaviour & Cycling
Notice body signals and behavioural patterns that show when a group is stuck, avoiding something, or circling an unresolved issue.
Key Statements
Learn how to use specific language that restores agency and awareness.
The Inclusive Debate
Discover a powerful process to help groups explore differences safely, surface hidden wisdom, and make stronger decisions with genuine buy-in.
Applying the Tools
Learn to recognise the unspoken concerns, doubts, and emotional undercurrents that shape group / team dynamics.
WHO WILL TEACH YOU
MYRNA LEWIS is the co-founded Lewis Deep Democracy with her late husband, building a methodology now used by leaders, facilitators, and organisations across more than 40 countries. Globally recognised for making complex group dynamics and conflict accessible and workable, she is regularly called on to resolve high-stakes issues globally.
BELAMIE PEDDLE is a Lewis Deep Democracy instructor and practitioner with 20 years of facilitation and organisational work across multiple sectors. Known for her grounded, practical approach, she has guided leaders and teams through their most challenging conversations and helped organisations turn tension into insight.
